Refund Policy

We want every learner to feel confident paying for HumanityAi. This policy explains when refunds are available and how to request one.

Humanity Credits

• Credits purchased for your Humanity Wallet are non-refundable once delivered, except where required by law or in cases of a proven billing error.
• If an AI job fails, the credits consumed for that job are automatically refunded to your wallet — no request needed.

Courses, faculty enrolments & Remote Work Academy

• Full refund within 48 hours of payment if you have not started the course.
• 50% refund within 7 days if less than 20% of the course is complete.
• No refund once a certificate of completion has been issued.

Marketplace

• Digital goods are non-refundable once the download/access link has been delivered, except for proven defects.
• Physical goods follow the seller's own returns terms shown on the product page.

How to request a refund

Email refunds@humanityai.one from the address on your account, include the payment reference (starts with HT-) and a short reason. We approve or reject within 5 working days; approved refunds are returned by Paystack to the original card within 5–14 business days.

Chargebacks

Please talk to us first — chargebacks raised without contacting support may result in your account being suspended pending investigation.